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U P P P C B L
Head Office: 3, Balmiki Marg, Lalbagh, Lucknow, Uttar Pradesh 226001
customercare@upppcbl.bank.in Toll Free: 1800-891-1950 Authorized Outgoing: 1600 120 180


Customer Grievance Redressal

U.P. Postal Primary Co-operative Bank Ltd. | Transparent, Fair & Multi-Tier Grievance Mechanism

Reporting of Unauthorized / Disputed Electronic Transactions

Immediate notification is critical to minimize loss and ensure zero-liability protection as per RBI guidelines.

National Cybercrime Portal cybercrime.gov.in
Cybercrime Helpline 1930
Bank Toll Free (Incoming) 1800-891-1950
Head Office Landline 0522-2626673

Safety Golden Rules: Never click unverified SMS/WhatsApp links. Do not share OTP, PIN, Password, or Aadhaar OTP with anyone under any circumstances.

Multi-Level Redressal Hierarchy

Step-by-Step Grievance Flow Chart

If you have any grievance or complaint regarding bank services, please follow the structured 4-step escalation process outlined below:

Level 1
01

Branch Level

First Point of Contact

Approach the Branch Manager at your home branch or submit your complaint via:

Visit nearest UPPPCBL Branch
1800-891-1950
customercare@upppcbl.bank.in
Submit Online Contact Form
Level 2
02

Regional / Head Office

Escalation (Within 4 Days)

If not resolved satisfactorily at the branch level, escalate to Senior Management:

Shri Ratish Srivastava Senior Manager
Shri Sudhir Gupta Senior Manager
Level 3
03

Principal Nodal Officer

Appellate Authority (Within 7 Days)

If the complaint remains unaddressed, escalate directly to the Principal Nodal Officer:

Shri Sanjay Shukla Chief Executive Officer / Secretary
Head Office: 3, Balmiki Marg, Lalbagh, Lucknow - 226001
Level 4
04

RBI Ombudsman

External Regulatory Redressal

If your grievance is not resolved within 30 days or you are not satisfied with the Bank's resolution, you may approach the Banking Ombudsman under RBI's Integrated Ombudsman Scheme:

🌐 Online Portal: cms.rbi.org.in
📞 RBI Contact Centre: 14448 (9:30 AM – 5:15 PM)

Post: Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017.

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